Terms & Conditions

Anushka Packers and Movers has certain terms and conditions that customers must follow when availing of our services. These include:

1. Loss or Damage: Anushka Packers and Movers or its representatives will not be responsible for damage to or loss of goods caused by natural calamities, unforeseen accidents, fire, riots, or sabotage, subject to applicable law and the agreed service terms. Customers are advised to consider appropriate transit insurance to help protect their shipment against potential risks.

2. Electrical, Carpentry, and Plumbing Work: We do not routinely undertake electrical, carpentry, or plumbing work. If required, these services may be arranged depending on staff availability and will incur additional charges.

3. Insurance and Liability: The handling of goods and any applicable insurance arrangements will be governed by the terms agreed upon with the customer. Customers should confirm the availability of insurance coverage and request relevant policy documents or receipts where applicable before booking.

4. Storage Services: Storage facilities may be available at applicable rates. Additional charges may apply for loading, unloading, and local delivery.

5. Advance Notice: Customers are requested to inform us at least 3–4 days in advance, where possible, to help us plan the packing and relocation process.

6. Advance Payment: An advance payment of 25% of the total service amount may be required at the time of booking, subject to the agreed quotation and payment terms.

7. Additional Goods: Customers must inform us about any goods not included in the original inventory or quotation. Additional charges may apply for such items.

8. Car Transportation: Customers must confirm the vehicle’s fuel requirements and transportation conditions with our team before booking car transportation services.

9. Return of Corrugated Boxes: For local shifting, corrugated boxes supplied for the move should be returned on the same day if required under the agreed service terms. Additional charges may apply for delayed returns.

10. Additional Service Visits: Additional charges may apply if customers request packers or movers to return on a subsequent day for extra work or convenience.

These Terms and Conditions may be revised from time to time. Updated terms will be published on the Anushka Packers and Movers website, where applicable.

Cancellation and Refund Policy

Cancellation Policy

Customers who wish to cancel a booking should contact Anushka Packers and Movers as soon as possible. Cancellation requests should be made within 24 hours of booking, subject to the agreed booking terms. Once a consignment has been dispatched, cancellation may no longer be possible under the standard booking arrangement. Any applicable cancellation charges or exceptions will be communicated according to the agreed terms and applicable law.

Refund Policy

For cancellation-related refund requests, customers should contact our customer support team and provide the booking details and any required supporting documents. Refund eligibility, applicable deductions, and processing timelines will depend on the booking terms and the circumstances of the cancellation, subject to applicable law.

Pricing Policy

Our service charges depend on the type of relocation service selected and factors such as the volume and nature of goods, transportation distance, packing requirements, access conditions, and any additional services requested.

The final quotation will be based on the details provided and the agreed scope of work. Any changes to the quoted price should be communicated to the customer before the additional services or charges are applied, subject to the agreed terms and applicable law.